Data Deletion Instructions

The quickest way is to delete the account yourself. Sign in and go to Settings → Danger Zone → Delete My Account. You will be asked to re-enter your password to confirm, and the deletion takes effect straight away.

If you cannot sign in, email hello (at) signnexa.com from the address associated with your account with the subject “Delete my account”. So we can verify the request, send it from your account email and include the email address (and, if you signed in with a social login provider - Google, Microsoft, LinkedIn, or Facebook - which provider you used).

If you signed up through Facebook Login, you may also trigger a deletion request from Facebook's “Apps and Websites” settings. Every route results in the same deletion described below.

• Your user record and login credentials.
• Connected social-login identities (Google, Microsoft, LinkedIn, or Facebook links).
• Your profiles, signatures, public pages, monitored assets, and reports.
• Your personal workspace and its associated data.

Your account is deactivated immediately - as soon as you confirm the deletion in your account settings, or as soon as we have verified a request you sent us by email. You can no longer sign in and it stops appearing across SignNexa. You then have a 30-day recovery period during which you can ask us to restore it.

After the recovery period ends, your personal data is permanently deleted from our live systems. Encrypted backups are not edited individually; they are overwritten automatically on their normal rolling schedule (see below).

Some data may be retained for a limited period after deletion where we have a legal or operational need:

• Encrypted backups, until they are overwritten on their normal rolling schedule.
• Records we are required to keep for legal, tax, or accounting obligations.
• Minimal security/abuse logs needed to prevent fraud and protect the service.
• Anonymised, aggregated statistics that can no longer be linked to you.

Retained data is not used for any other purpose and is removed once no longer required.

If you are a member of a workspace owned by someone else, deleting your account removes your membership and personal data; content that belongs to that workspace may remain with its owner. Contact the workspace owner for content you do not own.

Questions about deletion or data handling: hello (at) signnexa.com.