Refund & Cancellation Policy

SignNexa offers a free Early Access tier and paid subscriptions (currently the Founding Pro and Founding Agency plans). The Early Access tier is free, so nothing is charged and there is nothing to refund. The sections below apply to paid subscriptions.

Payments for SignNexa are processed by Stripe on behalf of Royal Freelancing(Kolkata, West Bengal, India), the operator of SignNexa, using Royal Freelancing’s own merchant account. Invoices (including GST where applicable) and refunds are issued by Royal Freelancing. The price and billing period are shown to you clearly before any charge.

• Paid subscriptions are billed in advance for the chosen billing period (monthly or yearly). All fees are stated in US dollars (USD).
• Your subscription renews automatically at the end of each billing period at the then-applicable rate for your plan, until you cancel. Your Founding rate is locked for the life of your subscription while it stays active.
• If a renewal payment fails, we may retry it and may downgrade or suspend the paid features until payment succeeds.

Unless a different term is stated at the point of purchase:

• You may request a refund within 15 days of a charge. Approved refunds are returned to the original payment method within a reasonable period after approval.
• After the 15-day window, charges for a billing period that has already begun are non-refundable, except where a refund is required by law.
• Refunds do not, by themselves, cancel a subscription - to stop future charges, cancel as described below.

You can cancel a paid subscription at any time from Settings → Plan & Access → Manage Billing inside your account, or by emailing hello (at) signnexa.com from the address on your account. When you cancel:

• Your plan stays active until the end of the billing period you have already paid for - you keep access until then.
• You are not charged again after cancellation.
• Cancelling does not automatically refund the current period; any refund is governed by section 4.
• Your content is never deleted because of cancellation. If your plan changes, existing content stays accessible and, where limits apply, becomes read-only until you are back within plan.

Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence. For example, consumers in the UK and EU/EEA may have a statutory right to cancel certain purchases within a cooling-off period; where that right applies, we honour it.

We may update this policy; material changes will be posted at this URL with a revised date. Questions about a charge, cancellation, or refund: hello (at) signnexa.com.